2 page document that can help with a high level introduction to CTI and Salesforce
Daily Best Practices Workshops exclusively for salesforce.com customers. These sessions are meant to be interactive, so come prepared to participate; ask questions and share your success stories.
Use this guide to get instructions on how to set up, customize, and start using case management. It covers how to implement the most helpful case features and track all your cases from one central place.
Join us for a quick, no-nonsense guide to the highlights of Case Management. This session covers practical advice for setting up and using everything from queues for team case management and escalation, to Service Level Agreements, and everything in between.
Every phone call is an opportunity to strengthen customer loyalty. People have long understood the benefits of integrating their service and support applications to their telephony system: customer information instantaneously delivered to them, automatic logging, faster call handling times. But the complexity and cost have always been a challenge. With Salesforce Service & Support, CTI is a snap. Listen as Transunion details how they've integrated their telephony systems and the benefits they've received.
Email-to-case functionality will meet the needs of more sophisticated customer service and support environments and greatly reduce the processing and response time for customer emails.
Listen as a panel of customers explains how they've taken advantage of powerful Salesforce Service & Support functionality to meet their needs. Hear firsthand tips and best practices on everything from configuring page layout and building custom objects to downloading AppExchange apps. This session is ideal for anyone looking for a service and support boost!
Tip sheet on utilizing SoftPhone to help improves your productivity by providing fast and easy access to accounts, contacts, cases, and other Salesforce objects that are directly related to incoming calls.
Come armed with your toughest questions for salesforce.com's own in-house service and support experts. Learn best practices from Salesforce professionals that know the application inside and out, and discuss solutions to the most frequently asked questions presented to the Salesforce Service & Support community.
Join us to learn how two great B2C companies are delivering world-class customer service to thousands of customers using the Salesforce Call Center solution. Find out exactly how GMAC Resident Bank exponentially increased the operations and productivity of its 200 agents after migrating to Salesforce Call Center from an inefficient client-based CRM. And see how Cars.com -- took its service from 0 to 60, earning CRM Magazine"s Service Elite Award in the process. They"ll share hard-hitting metrics on agent productivity and customer satisfaction -- and give you the full scoop on how they achieved them.
Want to know how salesforce.com runs its own IT help desk? Come learn how Salesforce Service & Support helps salesforce.com deliver exceptional IT service in our company. With nearly 120,000 IT tickets processed and asset management integration provided by Everdream, the salesforce.com IT department helps keep the company running smoothly - and offers best-practice tips and tricks for doing the same in your organization.
Give the power of advanced call scripting to your telesales, telemarketing, and service and support teams.
Looking for a few great new ways to get more value from Salesforce Service & Support? Join in on this session to hear real use cases from customer experts on how Service & Support helped dramatically improve their business processes.
Tips on the five basic steps for Support Reps including using contacts, cases, and solutions to resolve your customers’ issues quickly.
Adoption of IP communications technologies has enabled fundamental changes in customer service - the way customers reach you, the way your company responds, and the underlying business model. Listen in as customers provide insights on industry drivers, trends, and best practices for optimizing customer interaction.
Take Salesforce Service & Support on the go! Learn how other companies have been using Service & Support on their wireless devices to access customer information and resolve customer issues in real time. You'll leave with a plan to do this -- and much more -- at your own company.
Tip sheet on the Console, a tab that combines related records into one screen with different frames so that users have all the information they need when interacting with Salesforce.
