Frequently Asked Questions About salesforce.com's Updated Privacy Statement

Why has the Privacy Statement changed?

Salesforce.com has updated its Privacy Statement in a new format that allows individuals to more quickly find relevant information about salesforce.com’s information handling practices.

Additionally, the Privacy Statement has been updated to more clearly distinguish between information salesforce.com hosts on behalf of its customers (“Customer Data”) and information salesforce.com collects from individuals who visit the Company’s Web sites or register to use the Company’s services (“Data About salesforce.com Customers”). Please note that the updated Privacy Statement does not make any changes to salesforce.com’s use of Customer Data.

What changes have been made to the Privacy Statement?

The updated Privacy Statement states that salesforce.com may combine Data About salesforce.com Customers with Web Site Navigational Information. Data About salesforce.com Customers includes information salesforce.com collects when individuals express an interest in obtaining information from the Company or registering to use the Company’s services. Web Site Navigational Information includes information salesforce.com collects from individuals who browse the Company’s Web sites using commonly-used information gathering tools, such as cookies and Web beacons. By combining Data About salesforce.com Customers with associated Web Site Navigational Information, salesforce.com can provide you with a more personalized experience.

To whom does the updated Privacy Statement apply?

The updated Privacy Statement will apply to all visitors to salesforce.com’s Web sites and customers of salesforce.com’s services.

When do the revisions take effect?

The updated Privacy Statement becomes effective on July 02, 2008.

Can I view the previous Privacy Statement?

The previous Privacy Statement is available here.

Who can I contact if I have questions?

Contact salesforce.com Privacy by clicking here.