Cloud Platform for CRM

Every company is different—so of course no two companies can have the same CRM solution. That’s why a cloud platform like Force.com is the perfect foundation for CRM. Because in the cloud, CRM apps are never limited by the underlying technology. You can always make customizations and changes in real time, as your business evolves.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Dell

Unlimited Customization
Get a complete view of your customers

Your CRM apps should reflect your business, not the other way around. With the Force.com cloud platform, you can track any data you want, such as orders, discounts, references, competitors… anything. Other clouds limit your additions to only a few data objects; our cloud is unlimited. Because how else can you keep track of everything that’s going on with your customers? View Customer Testimonial | Watch Demo
 
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Qualcomm

Programmable Logic
Run all your CRM processes

Customization isn’t just about data. What about logic: those all-important business rules? Salespeople need to route orders… service agents need to validate customer entitlements… you’ll have dozens of business rules to add into your CRM app. Only with Force.com can you run code in the cloud so there are no limitations on creating CRM logic—and no need for more servers.   View Customer Testimonial
 
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ThomasNet
Multi-Tenant Kernel
Work smarter - and faster

Your business runs in real time, so why shouldn’t your workflow? You can respond to workflow actions - like approving a sales discount request or routing a service escalation to the right expert - and the Force.com cloud platform executes the action immediately. Not in the middle of the night like with other clouds. Point-and-click workflow tools mean it’s never been faster or easier to create custom workflow. 
View Customer Testimonial | Watch Demo
 
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edlconsulting
Multi-Tenant Kernel
Achieve 100% user adoption

Users won’t adopt CRM apps that are hard to use and that aren’t relevant to their jobs. When you can easily customize the user interface, widespread adoption usually follows. With Force.com, you can customize the UI for any type of user: a sales manager, marketing executive, customer service agent, or anyone in your business. And we’re talking deep customization—down to the pixel level.  View Customer Testimonial
 
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Dell

Multi-Tenant Kernel
Connect your CRM with your Web site

CRM begins with your Web site: generating leads, delivering product information, and servicing customers. With the Force.com cloud platform, your CRM app and your Web site work together seamlessly. Customer data captured on the Web flows right into your CRM app. You can even build pages or entire sites on Force.com: 100% in the cloud, with no software or hardware.   View Customer Testimonial
 
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Qualcomm

Mobile Access
Access your data: anytime, anywhere

Businesspeople need access to customer data wherever their work or life takes them. Force.com makes it easy to run your CRM apps—including all your customizations—on popular mobile devices. It’s easy to deploy, it’s free, and it all runs on the same, trusted cloud platform as your CRM apps.   View Customer Testimonial
 
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ThomasNet
Multi-Tenant Kernel
Add more cloud apps to run your business

Your business runs in real time, so why shouldn’t your workflow? You can respond to workflow actions - like approving a sales discount request or routing a service escalation to the right expert - and the Force.com cloud platform executes the action immediately. Not in the middle of the night like with other clouds. Point-and-click workflow tools mean it’s never been faster or easier to create custom workflow.   View Customer Testimonial
 
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edlconsulting
Multi-Tenant Kernel
See what’s happening in your business

For most managers, nothing is more important than keeping a finger on the pulse of the business: knowing what people are working on, what deals are going to close, and how customers are being served. Force.com makes it easy for you and your business users to create your own reports—without the need for programmers. And because your reports run on live data, they’re better than up to the minute… they’re up to the second.   View Customer Testimonial
 
 
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ThomasNet
Multi-Tenant Kernel
Get your hands on the right content

Having the right content at your fingertips makes you look like a hero to your customer. With Force.com, you get an integrated content library so reps and agents can easily find the right content, right when they need it. But how can they tell which is the right content? Force.com supports voting and discussions, so everyone can see which content is the most successful.  View Customer Testimonial
 
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edlconsulting
Multi-Tenant Kernel
See only what you need to

While one CRM user may need access to a critical piece of data—let’s say her commission—other users shouldn’t be allowed to see it. Force.com provides granular security and sharing rules to let you decide which users see what information, all the way down to the field level.  View Customer Testimonial