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Customer portal
With a Salesforce CRM-powered customer portal, your customers can get service on their own, 24 hours a day. They'll get case updates and search the knowledge base, all without picking up the phone. Your customers and agents can even interact in ideas and answers communities.You'll see loyalty go up while your service costs go down.
Provide easy self-service, 24x7
With Salesforce CRM’s customer portal, your customers can log cases and get updates 24x7. All via the intuitive user experience that Salesforce CRM is famous for. The result: higher customer satisfaction at a lower cost.
Deliver a tailored Web experience
With Salesforce CRM, everything is customizable. You can create a branded portal that fits your company to a tee. Deploy different portals for different customer groups. Even build out custom functionality that goes well beyond case management.
Let customers post ideas or questions, vote on the answers of their peers, and add their own comments
Keeping your service community engaged comes naturally with Salesforce CRM. Let customers post ideas, vote on the ideas of their peers, and add their own comments. Everyone wins: Customers can solve their own issues, and you get better customer insight.
Deliver rich content in an engaging experience
It’s time you went well beyond simple self-service. Deliver rich-content presentations and documentation plus tools that make it easy for customers to find what’s relevant and popular.
Allow customers to create reports and track their service
Deliver complete analytic capabilities to your customers so they can track their own service histories over time and monitor their own SLA’s. This creates a more engaging self-service experience and reduces the burden on your agents.