Introducing the next chapter in the customer service revolution
The Service Cloud™ helps more than 8,000 companies like yours deliver stellar customer service… run more efficient contact centers… connect with customers online… and even join the conversation in social communities.
And with the amazing new technology delivered in the Serviced Cloud 2, there’s a whole new way of joining the conversation online. And now it’s easier than ever for your customers to solve their service issues in the cloud, in real time.
Salesforce Knowledge:
Knowledge as a service
You can’t deliver great service without a new way to manage and share the knowledge your customers are seeking in your call center, online, and in social communities. The Service Cloud’s enterprise-grade knowledge base uses dimensions technology to provide personalized answers across every channel.
Get the datasheet >
Salesforce Answers:
Crowd-sourced knowledge
What if your agents and customers could easily tap into the wisdom of millions of experts? With the Service Cloud, you can capture expert knowledge on your Web site or even in social communities like Facebook. Customers ask questions, experts answer, the community votes, and the best knowledge bubbles to the top. That means faster answers, more satisfied customers, and fewer incoming calls.
Let’s talk >
Salesforce for Twitter:
Real-time conversations
Twitter is the fastest-growing social community in the cloud, with 45+ million users. Now, Salesforce for Twitter helps companies join the conversation in this increasingly important channel for customer service. Monitor what customers are saying, find customers who need help, let customers create cases, and even share knowledge.
Free from the AppExchange >
Cisco and Salesforce.com:
A complete contact center in the cloud
What if you could run a complete contact center with just a laptop computer and an Internet connection? You can, thanks to a new partnership between the two leaders in customer service and support technology. Run your telephony and communications completely on the Web with Cisco Unified Contact Center solutions, while you manage customer interactions and knowledge with salesforce.com’s Service Cloud. All fully integrated, for a single subscription price.
Let’s talk >
Five-Minute Upgrades:
Innovation delivered while you work
Salesforce.com makes application upgrades simple: You can concentrate on your business while we deliver new features and upgrades several times a year, without breaking your customizations. Now with five-minute upgrades, that ongoing innovation can be delivered while you work, without impacting your business or your customers.
Let’s talk >