Salesforce.com Partner Support: Your success is our success

Save hours of research and testing as you develop native or custom applications your customers will love—in record time.

Put our experts to work for you and build the best possible apps for your customers’ needs. We’ll help verify your designs. Give advice in building your apps. And help you troubleshoot. So you can go to market faster.

All partners get free program support that includes information about login issues, leads submission, adding colleagues to the partnership, and more. Salesforce.com also offers three support levels for expert-level technical support, advanced Web tools, and best practices:

• Single Case – Explore this option if you want a fast response to any particular issue (case) and want to pay for each case as you go.
• Partner Premier – Get fast, unlimited support, 24/7, for both functional and technical issues—for severity 1 cases, within 2 hours. You’ll also be notified of planned maintenance and downtimes, as well as the beginning and end of such events.
• Partner Premier with Account Manager – In addition to the benefits associated with Partner Premier, you get a designated account manager who becomes part of your team and knows your unique business, projects, and issues. With this service, you get:
  
  • Case management for a proactive approach and coordination of open cases
  • Annual account review of metrics such as case logins and escalations, to identify how you can use various support offerings more efficiently, for better results
  • Best-practice information and the implementation of new features and products, to make sureyou get the most from Salesforce CRM and Force.com

Partner Premier Support includes Developer Support

Want to expand your coding capabilities without adding staff, to easily adjust to the demands of your projects? Make your developers more productive? Although they can find most answers by researching documentation and toolkits,or by participating in discussion boards, their time can be better spent. With Developer Support, a support engineer gets them the answers they need, when they need them.

Compare Partner Support offerings: See all of your support options side-by-side.